• By admin
• 07 Apr 2026

Privacy Policy

PRAVILA PRIVATNOSTI — akvodoteam.hr

AK vodoteam, owner Alen Kalender, Velog Jože 67 B, 52440 Poreč, OIB: 24441681158 (hereinafter: AK vodoteam) respects your privacy and is committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and applicable national legislation.

1. DATA CONTROLLER

AK vodoteam, owner Alen Kalender
Velog Jože 67 B, 52440 Poreč
OIB: 24441681158
Email: akvodoteam1@gmail.com
Phone: +385 95 360 2278

2. WHAT DATA WE COLLECT

We collect personal data only when necessary to provide our services:

- Via contact form or email: name, email address, phone number, message content
- When ordering a service: name, address, phone number, email address — required for scheduling, performing work and issuing invoices
- Automatically when visiting the website: IP address, browser type, access time — in anonymous form for statistical purposes

We do not collect sensitive personal data (health, biometric, etc.).

3. PURPOSE AND LEGAL BASIS FOR PROCESSING

We process your personal data:
- to fulfil a contract for plumbing services
- to respond to your inquiries
- to comply with legal obligations (invoicing, tax records)
- based on your consent (e.g. sending offers or notifications)

4. COOKIES

The website akvodoteam.hr uses cookies — small text files stored on your device to improve user experience. We use:

- Essential cookies — necessary for the website to function (e.g. language selection)
- Analytics cookies — Google Analytics, for anonymous visitor statistics

You can disable cookies in your browser settings. More information at www.allaboutcookies.org.

5. SHARING DATA WITH THIRD PARTIES

AK vodoteam does not sell, rent or transfer your personal data to third parties. We may forward data only:
- when required by law (tax authority, competent bodies)
- to trusted partners providing technical support for the website, under confidentiality obligations

6. DATA RETENTION PERIODS

We retain personal data only for as long as necessary for the purpose for which it was collected:
- Data related to invoices and contracts: in accordance with tax and accounting regulations (11 years)
- Data from inquiries: up to 12 months after the end of communication
- Analytics data: in anonymous form, without time limitation

7. YOUR RIGHTS

As a data subject you have the right:
- of access — to know which of your data we process
- to rectification — to request correction of inaccurate data
- to erasure — to request deletion of data when no longer needed
- to restriction of processing — to request temporary suspension of processing
- to data portability — to receive your data in a machine-readable format
- to object — to oppose data processing
- to lodge a complaint with the Croatian Data Protection Agency (azop.hr)

To exercise your rights, contact us at: akvodoteam1@gmail.com

8. DATA SECURITY

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure.

9. CHANGES TO PRIVACY POLICY

AK vodoteam reserves the right to change this policy. All changes will be published on this page.

Last updated: April 2026.